About Tkm & Associates

Liz Taylor

Liz has worked in information governance and related fields since 1998, forming Tkm Consulting in 2014. Liz has provided training and consultancy since 2003 and provides DPO as a Service, leads on the practitioner certificates in data protection and also offers consultancy in FOI and records management.

Qualifications

• Currently undertaking a PhD with University College London (UCL) looking at the role of the Data Protection Officer (DPO)
• Post Graduate Certificate in Data Protection Law and Information Governance (Distinction, Dean’s List), Northumbria University, 2016
• MSc Knowledge Management Systems (Distinction), South Bank University London, 2003
• MSc Education and Training Management, University of Portsmouth, Hampshire, 2000

Vocations & Membership

• Fellow of the Information and Records Management Society, 2022
• SQA Assessor L&D9i Award, 2017

Experience

2014 to date – Deliver projects for private and public sector clients, managing strategic, corporate records management and related compliance. Recent experience includes delivery of information governance programmes, development and implementation of records management plans, knowledge and information audits, and legal compliance audits and assessments.  Specific data protection projects include risk-based programmes to address gaps in compliance, designing and integrating compliant procedures into core business processes, and assessment of GDPR requirements.  Design, deliver and assess a range of recognised qualifications, together with customised workplace training and provide Data Protection Officer as a Service to a number of organisations.

Author of two business guides published by Chandos Publishing

• Knowledge, Information and the Business Process: Revolutionary Thinking or Common Sense? (published January 2007)
• Freedom of Information: Working towards compliance (published November 2004)

Frank Rankin

Frank, a senior associate with Tkm, has over 30 years of experience in information governance, and has been providing training and consultancy on a freelance basis for the last ten years.

Qualifications

Originally qualifying as an archivist and records manager at the University of Liverpool, Frank holds data protection qualifications from BCS, APMG, IAPP, and postgraduate certificates in information governance from the Universities of Northumbria and Bath. A Fellow of the Information and Records Management Society since 2019, Frank was formerly a visiting lecturer in information governance at the University of Glasgow.

Role

Frank leads on the practitioner certificates in FOI and Scottish Public Sector Records Management, as well as providing consultancy in data protection, FOI, records management and archives.

Experience

Since 2013, Frank has been a freelance information governance trainer and consultant, providing information governance consultancy and training to a growing range of public sector bodies and business. He worked on information governance in the public sector for over 20 years, including local and central government, higher education and the NHS. His consultancy clients have included the National Trust for Scotland and The Macallan.

Heather Jack

Heather has worked in information-related fields for her entire career since 1985, initially in public and subsequently commercial sector roles before forming  HJBS Ltd in 2003, firmly believing that too often technology rather than organisational and societal need was driving information management, governance and use in the digital world. She helps her clients to manage their information as a strategic asset, to maximise value, minimise risk and support service delivery and business improvement.

Qualifications

• 2018: Certificate in Managing Data Protection Compliance with distinction
• 1986: Post Grad MA in Library and Information Management, University of Sheffield
• 1984: MA Hons in History, (2:1) University of Glasgow

Vocational Awards, Membership and Positions

• Trustee of Scottish Council on Archives (current)
• Member of BSI IDT/002/17 Archives/records management sub-committee (current)
• Records Manager of the Year, Records Management Society 2008
• Fellow of the Information and Records Management Society, 2013
• Accredited member of the Information and Records Management Society

Experience

2003 to date: Managing Director, HJBS Ltd – information governance consultancy providing range of services to a wide range of public and third sector organisations including

• Strategy, policy and procedural development
• Information and process review, audit & improvement
• Information architecture & information/records life-cycle management
• Electronic Document and Records Management System (EDRMS) implementation
• Training, culture and change management
• Information assurance & compliance support including information legislation – FOISA RM Code of Practice, Data Protection, Public Records (Scotland) Act 2011 – industry standards, regulation & legislation, commercial contracts and internal policy

1991-2003: Information and Knowledge Manager, DataCAD/ISI Group Plc (Computer Aided Design and Document Management Systems and Services company);

1986-1991: Trainee and Assistant Librarian, Renfrew District Libraries